We do not have a physical location at the moment; however, packages can be delivered via Knutsford Express. We also arrange for pickup at central locations in Spanish Town as well as some areas in Kingston. Contact us to see if this applies to your area.

We ship two times per week via air and once per week via sea from the U.S. to Jamaica. We ship once per week via air and sea from china to Jamaica.

Our current payment methods are bank transfer and Cash On Delivery. Payments of 5,000JMD or more MUST be done via bank transfer and MUST be reflected in our account before packages are delivered. A screenshot of the payment receipt must be sent via WhatsApp to (876) 590-4932 or via email to [email protected].

ALL packages coming into our warehouses require an invoice for a smooth customs clearance. Invoices MUST be sent via WhatsApp to (876) 590-4932 or via email to [email protected]. Invoices can also be uploaded to the website using the pre-alert feature. Please bear in mind that failure to upload your invoice will result in a delay in clearing your package.

Packages with a value of over 100USD are subject to customs charges. Packages coming from China may attract customs fees regardless of cost as sometimes these packages are classified as commercial shipments.

Air freight from the U,S to Jamaica takes approximately 3-5 business days after a package arrives at our warehouse. Sea Shipping takes approximately 14-28 business days. Air freight from China to Jamaica takes approximately 10-14 business days after a package arrives at our warehouse. Sea shipping from China to Jamaica takes approximately 6-8 weeks. Our warehouses are closed on weekends, so packages delivered on weekends will not be updated on the system until the next business day and as such there might be a longer time frame for these packages. Please note factors such as seasonal traffic, severe weather conditions, route changes, global events, docking and port issues as well as mechanical issues can affect shipments thus resulting in delays. These factors are beyond our control.

Updates will be sent out via email or WhatsApp. Customers can also log on to their portal and view package status on the dashboard.

Once you register with Swift Shipping Solutions By TKD, you will receive your shipping addresses with your unique shipping code that you can use to shop on any website. Your shipping address MUST have your unique code to ensure that there are no mishaps in the shipping of your package. Your unique code is the code that begins with the letters "SSSJ”.

There should be NO liquids, wax, gummies, creams, gels, or powders, herbs, solar battery items/systems, items with batteries, or oversized items on China air freight. For sea freight, there should be NO solar battery items/systems, battery-powered bikes or ride-on toys, loose batteries or items with built-in batteries. Not sure if your item is allowed? Send us a message on WhatsApp at (876) 590-4932 and we’ll be happy to assist!